Select your Clinical Software below to filter troubleshooting information.
This error is most likely caused by a NASH certificate error. Probable causes (with steps to fix) include:
This error most likely occurs when a non-GP user attempts to log in.
This error most likely occurs when an individual’s NASH certificate has been selected rather than the practice’s.
This error most likely occurs when a non-GP user attempts to log in.
Data may not have been saved to MD
Data may not have been saved to MD
May be an issue with a registry key
we will carry out the following:
We will confirm your HPI-O and site ID matches what is in our system.
Probable causes (with steps to fix) include:
If you have access to your BP ID and your practice HPI-O number check the following
Otherwise contact your IT support who should have this information.
This error occurs when the practice’s NASH certificate has expired.
To resolve: Contact your practice IT support
This error occurs when the practice’s NASH certificate is not valid.
To resolve: Click the ‘Retry’ button. If this does not work, then contact your practice IT support
This error most likely occurs when a non-GP user attempts to log in.
This error most likely occurs when a non-GP user attempts to log in.
This error most likely occurs when a non-GP user attempts to log in.
Data may not have been saved to BP
May be an issue with a registry key
we will carry out the following:
We will confirm your HPI-O and site ID matches what is in our system.
This is possibly caused by the firewall blocking the download